Index

Q: What Are The Five Elements?

Q: How Can The Elements Be Used To Bring Balance?

Q: Where Do You Get Your Pieces From?

Q: When Can I Expect My Order To Arrive?

Q: Do You Deliver Out With UK?

Q: Do I Need To Be At Home To Sign For It?

Q: What If I Don't LIke A Piece When It Arrives or Change My Mind?

Q: Can I Pay By Cheque or Postal Order?

Q: Which Credit/Debit Cards Do You Accept?

Q: Do I Need A PayPal Account?

Q: What Do You Do With Information I Provide?

 

What Are The Five Elements?

Long before science, ancient man knew how nature worked by simple observation of his environment. He knew that water was very different from fire, and that metal was different from wood.  He knew that the world he lived in was in a constant state of change. Some changes were natural and in harmony, like spring changing to summer, when all life flourishes. Some changes were unnatural, like excessive heat evaporating water supplies. From this understanding, he gained incredible insight into how nature worked and developed a system called the 5 transformational phases. There is no real name for this process in the west, however the term "5 Elements" has been adopted.  This knowledge together with yin and yang principles has formed the backbone of all Chinese culture, Chinese medicine and Chinese philosophy for the past 5 000 years.

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How Can The Elements Be Used To Bring Balance?

Using the principals of the Shen Cycle, the Elements have the following effects on each other:

 

Nurturing effects - Wood feeds Fire, Fire feeds earth, Earth feeds metal, Metal feeds water, and Water feeds Wood.

Controlling effects - Wood controls metal, metal controls fire, fire controls water, water controls earth, earth controls wood.

 

Applying the effects described by the Shen Cycle, each element can be used to either nurture or control the energies of other elements and bring about balance.

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Where Do You Get Your Pieces From?

Most of our pieces are hand crafted in the UK using the highest quality materials but we sometimes complement these with items supplied from others.  We usually hold sufficient stock of popular pieces but sometimes if the demand exceeds stock levels, we may need to make pieces to order.

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When Can I Expect My Order To Arrive?

Standard delivery is by Royal Mail Next Day Special Delivery.  If the piece you have ordered is in stock, it will normally be despatched within 3 working days.  We will email you a tracking code when the order has been dispatched.  Any item that maybe out of stock will be despatched as soon as it becomes available within 30 days.  Should your order be urgent, we recommend that you contact us first to verify product availability before placing an order.  Any guarantees or representations made as to delivery times are estimations and subject to any delays resulting from postal delays or force majeure for which we will not be responsible and be liable for any loss suffered as a result of late delivery or cancellation of your order.  Please refer to our Terms of Sale more details.

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Are There Places You Are Unable To Deliver Too?

We are currently unable to accept any order with a delivery address out with the UK mainland or to P.O. boxes.

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Do I Need To Be Home To Sign For It?

Yes, Royal Mail require a signature on delivery as confirmation of receipt. If you are not at home, Royal Mail will leave a calling card instructing you how to collect it from your local delivery office, or alternatively rearrange delivery at a more convenient time or place for you.

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What If I Don't Like A Piece When It Arrives or Change My Mind?

We trust that you will be pleased with your purchase, however if you are dissatisfied with an item for any reason, we are happy to help with an exchange or refund.  If you wish to do so, you must inform us in writing within 7 working days otherwise it will be deemed that you have accepted the item.  All returned items must be received in their original condition within 14 days of the date of delivery. Unless damaged in transit to you, we are unable to accept the return of earrings for hygiene reasons nor any items made to a customers specific requirements.  Please refer to our Terms of Sale more details.

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What Do I Do If An Item Arrives Damaged?

Our items are well packaged to prevent this but should a package arrive so, please contact us immediately for details on how to return the item back to us for inspection.  If we agree that the goods are defective in materials or workmanship, we will at our option repair or replace the item.  If we are unable to repair or provide a replacement item, you will receive a full refund for the cost paid for the item within 30 days. 

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Can I Pay By Cheque or Postal Order?

At the moment we are unable to process the payment of orders through our website using cash, cheques or postal orders.

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Which Credit/Debit Cards Do You Accept?

At present we accept the following the cards through PayPal: Visa, Mastercard, Visa Electron, Switch and Solo. You do not need to have a registered PayPal account nor need to register with PayPal to make payment.

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What Happens With The Information I Provide?

We are committed to customer privacy and security.  We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service.  We do not collect credit/debit card information.  Data in relation to credit card payments is processed by PayPal on their secure website.  Refer to our privacy policy for more details.

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Last Updated 1/09/2008